Refund Policy

Travel, Recruitment & Cultural Exchange Ltd (TRACE)
Contact: tracejainfo@gmail.com
Last Updated: 17/01/2026

This Refund Policy explains how refunds, credits, and cancellations work for TRACE services purchased on our website. By purchasing a service/package, you agree to this policy.

1) Definitions

Service Fee / Package Fee: The amount paid to TRACE for our time and service (research, coordination, booking assistance, administrative work).

Supplier Costs: Costs charged by third parties (airlines, embassies, sponsors, tour operators, insurance providers). Supplier costs follow supplier rules.

When “Work Starts”

For Flights, Visas, and Tax Return services, TRACE considers work to start only when you submit the service form provided after purchase (the “Client Form”).

If the Client Form has not been submitted, TRACE has not started work.

Exceptions: Work start rules are different for J-1/H-2B Programs and Tours (see Sections 6 and 7).

2) 24-Hour Refund Rule (Flights, Visas, Tax Returns)

Eligible for a refund

You may request a refund within 24 hours of purchase if both conditions are met:

You have not submitted the Client Form, and
TRACE has not started any work or initiated any supplier activity on your behalf.

Not eligible for a refund

Refunds are not available if:

you submit the Client Form (work begins immediately), or
TRACE has already started work based on your submission.

3) Store Credit Option

If a refund is not available, TRACE may offer store credit at our discretion.

Credit validity: 6 months
Credit can be applied to another TRACE service and is non-transferable unless approved in writing.

4) Refund Method, Currency & Processing Time

Refunds are issued to the original payment method (Wix Payments) where possible.
Refunds are made in the original currency paid (JMD or USD).
Approved refunds are processed within 7–10 business days (your bank/payment provider may take longer to reflect the funds).

SERVICE-SPECIFIC TERMS

5) Flights (Service Fee Only)

What the package covers

Your flight booking package covers TRACE’s service (itinerary research, flight options, booking assistance). Airline ticket costs, baggage, seats, upgrades, and airline penalties are separate.

Refunds for flight packages

Refund within 24 hours is available only if the Client Form has not been submitted.
Once the Client Form is submitted, no refund is available for the service fee.
Airline-related costs are governed by airline rules.

6) Visa Services

Consultation

Visa consultation is complimentary (free), unless otherwise stated.

Refunds for visa packages

Refund within 24 hours is available only if the Client Form has not been submitted.
Once the Client Form is submitted, no refund is available for the service fee.

No refunds for denials

TRACE does not refund fees due to visa refusal/denial, administrative processing, delays, or changes in government policies. Embassy and third-party fees follow their own rules.

7) J-1 & H-2B Tax Return Packages (Intake + Coordination)

When work starts

Work starts when the Client Form is submitted.

Refunds

Refund within 24 hours is available only if the Client Form has not been submitted.
Once the Client Form is submitted, no refund is available for the service fee.

If the client stops responding

If you submit the Client Form but do not provide required documents after follow-up, TRACE may offer a partial credit at our discretion based on work completed.

8) J-1 & H-2B Programs (Different Rules)

Because program services involve securing spots and may include third-party costs:

Deposits and partial payments are generally non-refundable once paid, because TRACE may immediately allocate resources and/or pay third parties to reserve your spot.
If you withdraw, are denied, or cancel during the process, TRACE will retain a portion of the program fee that varies based on:
1. stage of the process,
2. work completed, and
3. third-party costs already incurred.

TRACE will confirm the retained portion once the stage and third-party costs are verified.

9) Tours (Different Rules)

Tours may involve operator schedules and reservation commitments.

Cancellation notice: 48–72 hours

Cancellations made 48–72 hours in advance may qualify for a store credit or partial refund, depending on whether supplier/operator costs were already paid.
Cancellations made within 48 hours of the tour start time are generally non-refundable.

Deposits (if offered)

Tour deposits (if applicable) are generally non-refundable, unless the tour is canceled by the operator or TRACE is unable to secure the booking.

10) Exceptions (When TRACE May Refund)

TRACE may approve refunds/credits if:

you were charged twice (duplicate payment), or
TRACE cancels the service before work begins, or
a confirmed technical error occurred on our side.

11) How to Request a Refund

Email tracejainfo@gmail.com with:

Full name
Order/receipt number
Service purchased
Date/time of purchase
Reason for request

TRACE may request verification to prevent fraud.

12) Chargebacks & Disputes

If a chargeback is filed after work has started (Client Form submitted), TRACE may provide evidence of service delivery (timestamps, form submissions, communication logs, work performed) to the payment processor.